Return & Refund Policy

Thank you for choosing https://shuvaminfotech.com. This Return & Refund Policy outlines the conditions under which refunds or cancellations can be made for services and products provided by Shuvam Infotech.

1. Non-Refundable Services

Due to the digital and custom nature of our work, the following services are non-refundable:

• Domain registration and web hosting
• Website or software development
• Hardware setup or on-site services
• Digital marketing campaigns

2. Refundable Conditions

A refund (partial or full) may be considered under the following circumstances:

• The service has not been initiated within 5 business days of payment
• You have been mistakenly charged twice for the same service
• A technical error occurred from our side that prevents service delivery
• We are unable to deliver the promised service due to unforeseen circumstances

All refund claims are carefully reviewed by our team before approval.

3. Cancellation Policy

You may cancel a service within 24 hours of placing an order, provided work hasn't begun. No cancellation is allowed after the initial 24-hour period.

4. Hardware Returns

If you have purchased physical goods (e.g., CCTV equipment, computer accessories, or other hardware):

• Only defective or damaged products can be returned
• You must notify us within 2 days of delivery
• Return must include original packaging and invoice
• Products must be in original condition with all accessories

Used products are not eligible for return unless proven to be faulty upon delivery.

5. Refund Process

To request a refund, please follow these steps:

• Email us at: info@shuvaminfotech.com
• Include your invoice/order number and detailed refund reason
• Attach any supporting screenshots or documents
• Provide your contact information for follow-up

We will respond to your request within 2-3 working days and, if approved, initiate the refund within 7-10 business days to your original payment method.

6. Service Modifications

If you wish to modify your service requirements after ordering:

• Contact us as soon as possible to discuss options
• Additional charges may apply for expanded requirements
• Partial refunds may be considered for reduced requirements (before work begins)

7. Shipping Policy

• Order will be delivered within 7 to 10 days